Video consultations allow our medical doctors, psychologists, and psychiatrists to provide care for you without you having to leave your home. With video, they can look, listen, examine, and engage with you to diagnose your issues and provide an effective treatment plan.

Our doctors will use two main skills to diagnose medical conditions: listening and looking. First, patients are asked a series of questions regarding their symptoms and medical history. Next, the doctor will leverage the patient’s device camera to evaluate any physical signs. Based on the diagnosis, the doctor may order a prescription or lab investigations for further evaluation. Many of the most common medical cases can be treated by a video consultation. However, to ensure that patients receive the care they need, the doctor may recommend the patient see a healthcare practitioner in person if the circumstances call for it.

While able to treat many of the top conditions for which you need to see a doctor, there are some conditions that we cannot cater to. Please see an in-person doctor or hospital if you experience any of the following:

• Traumatic brain or spinal cord injury
• Chest pain and/or numbness
• Vomiting or coughing blood
• Continuous bleeding
• Lacerations
• Loss of consciousness
• Broken bones
• Severe burns
• Pediatric ear infections
• Other possible conditions which you feel require emergency in-person evaluation

Each practitioner registered on our app is carefully screened through a comprehensive credentialing process that includes a verification of their educational background, board certifications and licensure from their respective countries’ Medical Board and/or Health Ministry.

After each visit, we ask you to rate and review your experience. The ratings gives us valuable feedback and better insight on the level of professionalism, service and the helpfulness of our healthcare professionals. This allows us to increase the quality of service whenever possible. The practitioner’s real-time ratings and reviews will then be visible on their profile, which can be viewed by potential patients during the selection process.

You can consult with a psychologist or psychiatrist from the privacy of your home. It is comparable to meeting them face-to-face; but with the convenience of the time and place of your choosing. Before your session, you’ll be asked to complete an optional questionnaire to describe how you’re feeling. This information will help the psychologist or psychiatrist better understand what’s going on before your visit even starts. A video consultation is an effective way to receive treatment. Our providers see your face, sense your emotions and hear your voice. Studies show that patients are just as satisfied with video consultations as in-person treatment.

• Anxiety & Stress
• Depression
• Mood Swings
• Panic
• Anger
• Focus & Concentration
• Obsessions & Compulsions
• Grief & Loss
• Relationship Problems
• Weight & Eating Issues
• Drug & Alcohol Use
• Chronic Pain
• Smoking Cessation
• Trauma & Abuse

What is the difference? Psychologists use therapy to help you talk through your problems. Psychiatrists, who are physicians, use medication to treat your symptoms. Sometimes, a combination of therapy and medication works best. In that case, patients see a psychiatrist for medication management and a psychologist for talk therapy. If you are not sure, start with a psychologist who can help you figure out what treatment may be best for you. Psychologists and psychiatrists both have doctoral degrees, usually a PhD or PsyD for psychologists and an MD or MBBS for psychiatrists.

VHGlobal is not meant for crisis or emergency situations. If you are experiencing a crisis or emergency, call 999 or go to your nearest emergency room. You can also access the free, 24-hour Befrienders Hotline at 03-79568145.

To ensure the best experience from your session with your doctor, we recommend finding a private setting where there is minimal noise, good lighting, and comfortable seating before you begin your video consultation.

There are 4 categories of healthcare practitioners on our platform. They consist of, but are not necessarily limited to:

Medical Practitioner: Board-registered and licensed medical doctors which include General Practitioners and Specialists

Mental Health Practitioner: Psychiatrists, clinical psychologists, counselors, etc

Allied Healthcare Practitioner: Nurse, pharmacist, physiotherapist, nutritionist, dietitian, custodial care, fitness & strength, occupational therapist, audiologist, optometrist, etc.

Alternative Healthcare Practitioner: Traditional Chinese Medicine, Ayurvedic, Herbology, Chiropractor, Homeopathy, Acupuncture, Yoga, Meditation, Lifestyle Medicine, Integrative Medicine, Nutritional Medicine, etc